- Implement plan development process and support Assistant Managing Director (Planning and Development) in administrating the work-plan process. - Set appropriate performance and service standards and develop appropriate KPIs at the corporate and departmental levels to track key performance areas. - Develop and implement relevant performance management and reporting systems (e.g. management dashboard) and business analytics processes to track corporate performance and strategy implementation. - Evaluate performance and highlight areas of attention to top management in a timely manner. Recommend and monitor appropriate remedial actions to ensure organizational performance standards and service quality are maintained. - Identify and drive relevant organizational development programs and initiatives to drive organizational excellence. - Provide secretariat support for key Management Meetings. - Provide project management support to departments - Create strong working relationships with other departments and relevant divisions and liaise with them on corporate planning matters as appropriate.
Qualifications
- A degree in a relevant field in Economics, Business, Finance, Science, Engineering or equivalent would be a strong advantage. - At least 3 years of relevant working experience, preferably in corporate planning /development or business analytics. - Relevant experience in project management including plan development, team management, delivery and deployment. - Excellent analytical, written, verbal communication and presentation skills. - Ability to work independently and manage multiple projects in a hands-on project management approach. - Ability to work with and relate to internal and external stakeholders. - Understanding of and experience in call center or services center is an advantage.